Terms & Privacy
TERMS
The following is an outline of your rights when making purchases with us. We are governed by the laws of New South Wales, Australia. Customers must provide us complete and accurate details when making purchases.
We are not liable for delivery errors if we are given an incorrect delivery address and/or the customer is not available to accept the delivery. Once the parcel leaves our warehouse, we are not liable for any errors made by Australia Post or other courier companies. Any additional expenses in correcting the order are the responsibility of the customer.
Privacy
You may be asked to input information about yourself on this website. We take your privacy seriously, and your personal information will always be treated in accordance with our Privacy Policy. Please read the Privacy Policy for more details. Our privacy policy sets out what information we collect, how we use it and what data we store.
Shopify
Our store is hosted through Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage , databases and general Shopify application. They store your data on a secure server behind a firewall.
Payment
Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete checkout process. You will not be charged prior to the final step and you can choose not to proceed at any time before payment is taken.
We accept payment via Visa, Mastercard and PayPal. You must comply with the applicable T&C's of these providers.
Customers will receive a tax invoice confirming the order once we receive payment. Some orders may be subject to fraud checks by our staff which means you may be required to provide additional identification to verify your transaction.
Orders
All prices quoted are in Australian dollars (AUD) and exclude GST. We are not responsible for varying currency conversion rates charged by customers' banks.
All orders are dispatched within 24 hours and processed on the next business day (Monday - Friday), excluding public holidays.
Customers will be provided with tracking numbers once orders are dispatched. Delivery times are indicative only and we are not liable for any failure to observe these delivery times.
Returns
Returns on are accepted on a case by case basis. A restocking fee applies. To initiate your return, please contact our staff via phone to process your return and refund. Please return your items within 5 days. Goods must be in original condition, not used or damaged. Refunds will be processed within 3-5 days when goods have been received and checked by us. Posted goods must be packed carefully in original packing and posted at the customers expense to our office address which is found on the contact us page. All returns must have a valid tracking number. We will not be liable for items lost in transit.
Warranty
In accordance with The Trade Practices Act 1974 (the Act), a single warranty of 12 months applies to all signs purchased to be free from defects in all material and workmanship under normal use. Warranty terms unless otherwise specified are always from the invoice date.
This warranty is not valid if:
- Signs are damaged as a result of accident, exposure to direct sunlight, vandalism, act of god, improper handling and/or poor/inappropriate installation;
- Circumstances surrounding the warranty claim fail to meet our terms;
- Sufficient proof of purchase cannot be supplied by the individual or party making the warranty claim.
This warranty does not cover installation, callout or any other labour charges. The supplier reserves the right to revoke any customer product warranty privileges and claims at its sole discretion without notice.
Fraud
We sometimes carry out activity to protect you, and our interests, from fraudulent orders and payments. If we determine an order is potentially fraudulent, we will not dispatch goods until we are satisfied that the cardholder identification has been achieved. If the customer refuses to respond with the required information, we reserve the right to cancel the order.
Cancellation
We reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted by email in such cases.
We are not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.
Errors
From time to time there may be errors on our website. We may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your payment for the amount charged.
Stock Availability
While we make every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible to inform you of stock availability and can refund you for that item.
The site may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right (at our absolute discretion) to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may have placed based on information on the site that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
PRIVACY POLICY
References to "we" or "us" in the Privacy Statement and Terms & Conditions below are references to The Trustee for Myroforidis Family Trust (ABN 41 694 776 796).
This Privacy Statement applies to all personal information collected by us via the internet, including without limitation, by way of our website located at www.tactilebraillesigns.com.au.
We recognize the importance of protecting the privacy of our customers personal and financial information and acts in accordance with this recognition. As a result, we have instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent. When you register with us you provide us consent to treat your personal data in accordance with this online privacy policy and for the purposes described below.
What we collect
In order to provide our clients with the service they deserve, we collect the information that our clients give us. This may include personal information:
- Automatically collected by our system relating to your visit to the website, such as your IP address;
- Given to us by you when you input information to the website;
- About how you use the website; and
- We do not store credit card information on the site. All credit card transactions are handled offsite for maximum security.
How we use the information you provide
If you give us your name and email address, we may contact you by email with special information about new products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that we, our partners and affiliates maintain and improve services to our customers. We will not otherwise use or disclose any information about you without your consent.
Security
We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We use appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. We will not be responsible for events arising from unauthorized access to your personal information.
Cookies
We may use cookies to improve the usefulness of our website for our clients and to help us to enhance our services.
Acceptance of privacy policy
By accessing and using the website, you consent to our collection, use and disclosure of your information as disclosed in this privacy policy. We may occasionally make changes to our privacy policy or practices. For this reason you should therefore review this page from time to time to get updated information. We will notify you of any changes in our privacy policy by posting the modifications on our website or otherwise informing you before we use your personal information in any way not previously disclosed in our privacy policy.
If your information is on our online database and would like to be removed, please contact us so we can remove you from this database. You have the right to access your personal information in the manner permitted by the Privacy Act 1988 (Cth) at any time and request correction of your personal information at any time. If you would like to access your personal information or have any questions concerning this privacy policy, please send us an email. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. We may need to disclose your personal information if we are required by law to do so or if you have violated our terms of services.